Dr Emma Batrouney (Heale), Au.D.

Hear and Clear Care is an independent, locally owned clinic.


Emma Batrouney, owner of Hear and Clear Care graduated from La Trobe University with a Bachelor of Health Science and a Master of Clinical Audiology. More recently, Emma has completed a Graduate Certificate of Commerce and has completed her Doctor of Audiology from A.T Still University of Health Sciences.

At Hear and Clear Care we are committed to providing Best Practice in hearing health care based on person centred care approach, helping to meet the needs of every patient’s individual needs. Working with an audiologist that follows industry Best Practices is the key to life-transforming hearing care outcomes.

Bella Richardson

Bella graduated from The University of Melbourne with a Bachelor of Science, Graduate Certificate of Agricultural Science and a Master of Clinical Audiology.

At our clinic, we follow Best Practice principles – evidence-based, patient centered procedures that ensure every individual receives the highest standard of hearing care. By using these practices, we are able to help people reconnect with the world around them in meaningful ways. For us, there is nothing more rewarding than supporting someone on their hearing journey and witnessing the positive changes it brings to their daily life.

Explore what your Hearing Journey with us could look like below:

Excellent
Hear and Clear Care5.0
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Jamie Francis
1 month ago
Bella was super friendly and informative. Great service and clearly both capable and very good at her job. Thanks guys ! Will be returning :)
Isaac Morrisby
2 months ago
Bella was the ultimate professional. Very friendly and professional. Thanks a lot Bella!
Response from the owner:Thank you for taking the time to review us Isaac. I am so pleased Bella could help you!
Christine Henderson
2 months ago
I was very happy with the excellent service and care I received. Highly recommend this clinic.
Response from the owner:Hi Christine. We are thrilled to hear you were happy with the service and care we provided you and really appreciate your recommendation. Emma and Bella
Georgianna Petridis
2 months ago
Bella was really helpful in explaining how my ears will be cleaned and what to look out for. The process felt simple and straightforward. I had called ahead to ask what would happen during the appointment and the receptionist was very helpful aswell.
Response from the owner:Thank you for taking the time to review us Georgianna. I'm glad you were happy with our service and we are always ready to help.
Su
3 months ago
Bella was incredibly friendly, professional, kind and gentle. She made my child feel comfortable right away and explained everything clearly during the ear cleaning procedure. The appointment was quick, thorough, and my child left feeling great!
Response from the owner:Thank you Su. I am so pleased we could help and your child feels much better!
Melissa Webb
3 months ago
Very professional and warm service and impressive technology. Will definitely be coming back.
Response from the owner:Thank you for taking the time to review us Melissa and for your great feedback.
Rav Kumar
3 months ago
Honestly an amazing experience. Bella is highly knowledgeable has a great bed side manner the process is quick, painless, effective and you are well informed along the way. Bella really cares about her patients and goes above and beyond. I also took my son in there for the first time and Bella is amazing with young kids. Highly recommended and will be back for all future check ups.
Response from the owner:Thank you for taking the time to review us Rav. Bella is wonderful and I am so pleased she could help you and your son. We look forward to seeing you in future.
Jane
3 months ago
Thanks Bella for helping me with a blocked ear. I felt very comfortable and everything was explained so well. My ear feels amazing!
Great service and expertise
Jane
Response from the owner:Thank you Jane. I am so pleased that you feel better! Please reach out if you ever need us in future. Emma
Mary-Lou Raybould
3 months ago
I had been referred to Bella by someone who had their ears cleared by going to Bella and they’d had a positive experience.
I went first to have my ears cleared and that was a good experience.
Response from the owner:Thank you for taking the time to review us and for the lovely feedback Mary-Lou. I am so pleased Bella could help you with your ears.
zara msonda-Johnson
3 months ago
Isabella was warm and caring and explained the whole process! She was able to fix my blocked ears really quickly. So glad the pain is gone!
Response from the owner:Thank you for taking the time to review us Zara and we are so pleased you are feeling better.

What are Best Practices…
and why do they matter?

Choosing an Audiologist that follows best practices (like Dr. Cliff & his network do) is key to a life transforming hearing care experience.

Treating hearing is a multi-faceted and requires an experienced professional to invest time and the latest developments to achive your optimal hearing results.

CONTACT Opening Hours

  • Monday: 9:00am – 4:30pm (Glen Iris)
  • Tuesday: 9:00am – 4:30pm (Glen Iris)
  • Wednesday: 9:00am – 4:30pm (Glen Iris & Rye)
  • Thursday: 9:00am – 4:30pm (Glen Iris)
  • Friday: 9:00am – 4:30pm (Glen Iris & Rye)
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